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Cookies Policy

Cookies Policy

What are Cookies?

A cookie is a small text file stored on your device by a web browser to collect and store data about your interactions with our website. They help us remember your preferences, language settings, and other information that enables you to use our services efficiently.

Why Do We Use Cookies?

Cookies facilitate various functionalities and improve your browsing experience. They enable:

  • Session handling
  • Login persistence
  • Analytics
  • User preference storage
  • Platform optimisation

We also utilise cookies for marketing purposes such as retargeting, which helps us deliver relevant content to you based on your online behavior.

Types of Cookies

Essential Cookies (Mandatory)

These are necessary for website functionality and include:

  • Session management
  • Authentication and security tokens
  • Preferences storage (language, currency, etc.)

These cookies do not require consent as they ensure the proper operation of our platform. They have limited expiration periods or session-based lifespans.

Persistent Cookies

Stored on your device until manually cleared or removed, persistent cookies collect information about:

  • Login and logout events
  • User preferences
  • Security settings (e.g., two-factor authentication)

They typically expire after a set period or upon user action to reset them.

Functional Cookies

Used for:

  • Performance optimisation
  • Error reporting
  • Content delivery improvement

Functional cookies aid in delivering the best possible browsing experience by fine-tuning our services' performance and content presentation. They may not require explicit consent but can be controlled through browser settings.

Analytics and Performance Cookies (Tracking)

These collect data to assess platform usage, traffic volume, and visitor behavior:

  • Visitor metrics
  • User activity tracking

To provide an enhanced user experience, analytics cookies are used for performance monitoring and improvement purposes.

User Preference Storage

We store your selected preferences (e.g., language settings) in our database. These include:

  • Language choices
  • Currency or payment method selection
  • Notification options

This information is retrieved from session storage or browser-based preference management mechanisms.

Device Recognition

Cookies aid device recognition and identification for login persistence, personalising content offerings based on user characteristics (e.g., screen size) to deliver an enhanced user experience.

Security-Related Cookies

Stored securely within our platform's boundaries:

  • Authentication tokens
  • Session IDs
  • Encrypted cookies containing sensitive information

Browser Storage Technologies

We employ various storage mechanisms to manage your data, including:

  • Web storage
  • IndexedDB
  • LocalStorage

These technologies allow us to collect and store data more efficiently while ensuring user safety.

Third-Party Integrations

To enhance the experience on our site, we partner with external services, which may use cookies or similar tracking techniques for their own purposes. Examples include analytics tools and content delivery networks (CDNs).

Marketing and Communication Preferences

We manage preferences related to email communications:

  • Subscription options
  • Notification frequencies
  • Unsubscribing from marketing emails

These settings allow users to control the communication flow they receive.

Cookie Consent Management

To facilitate transparency, we comply with regulations requiring explicit user consent for non-essential cookies. Our platform provides a clear opt-in mechanism where applicable. If you choose to decline cookie use or withdraw your consent at any time, this may affect certain site functionalities and our ability to provide an optimal browsing experience.

Browser Cookie Controls

Major browsers offer built-in features to manage cookies:

  • Blocking specific sites from setting cookies
  • Removing saved cookies
  • Enabling or disabling third-party trackers

Your browser provides the best way to clear or disable cookies; simply consult your device's settings and follow the respective instructions for the chosen browser.

Implications of Disabling Cookies

While cookie management can help ensure privacy, it may affect website performance:

  • Login persistence issues
  • Content personalisation limitations
  • Analytics reporting inconsistencies

Disabling all non-essential cookies might impair some features. However, we strive to balance user preference storage and tracking while minimising the impact on essential functionalities.

Technical Diagnostics and Performance Optimisation

We leverage various analytics tools for technical diagnostics:

  • Platform performance monitoring
  • Load testing metrics

These activities are aimed at providing a seamless experience, allowing us to continually evaluate platform efficiency, reduce load times, and address potential bottlenecks.